returns

What items can I return?

• Items must be in original condition
• Items must be unused
• Items in their original packaging
• Only items purchased from chloezara.com

How do I return?  

• Please email hello@chloezara.com and we will provide a return authorisation for your order, within 14 days of receipt of your shipment
• Go to your local post office, buy postage to the address. Please your items in a secure courier bag. We strongly recommend using a tracked service and holding on to the receipt until the goods have been signed for as we will not be liable for any lost parcels.
• 474-476 New North Road, Kingsland, Auckland 1021

How soon will I get my refund?

•  Once your order is received and inspected the returns team will process this through our system and any credits will normally take 1-3 working days.
•  Replacements will be processed through the system and where possible will be dispatched on the same day.

What items are non-refundable?

•  Any free gift or promotional item