general questions

q. Where can I buy Chloe Zara Hair products?
a. You can purchase Chloe Zara Hair products from this website or view a range of our stockists here.

q. Which currency will I be charged in?
a. You will be charged in NZD.

payment, shipping & delivery 

q. How can I pay?
a. You can purchase on our website using a debit or credit card. We additionally offer support for Paypal and Apple Pay. You can chose these payment methods at checkout.

q. Where do you ship from?
a. We ship from our fulfillment warehouse in Auckland, New Zealand.

q. Where do you ship?
a. We currently ship worldwide.

q. How long does it take to ship my order?
a. Orders received before 2pm will usually be shipped the same day.

q. Can I track my order?
a. Yes you can. Once your order has been processed a dispatch email to say your order is on the way will contain a tracking link for your order.

q. Do you ship to PO Boxes?
a. Yes we do.

returns process 

q. How do I return an item?
a. Please view our Returns Policy here.

q. Can I return an item to you if it was purchased from an authorised retailer?
a. Unfortunately you will not be able to return a product to us if you purchased from an authorised retailer. You will need to contact the retailer you purchased from and follow their returns policy.

q. Are returns free?
a. Returns are not free, unless faulty. Shipping will be at your cost.

q. How long does it take to process a return?
a. Once your order is received and inspected the returns team will process this through our system and any credits will normally take 1-3 working days.

our formulations 

q. Where are Chloe Zara Hair products made?
a. Our products are made in New Zealand.

q. What ingredients do you not use?
a. Chloe Zara Hair is void of parabens, sulphates and silicones — using only natural and clean ingredients.

q. What does 'clean' mean?
a. Clean haircare is a commitment to natural, naturally derived, non-toxic haircare. Clean beauty means you can use a product without risking or compromising your health.

q. What is the shelf life of Chloe Zara Hair products?
a. Our products generally have a 24 month shelf life but we recommend using within 12 months.

q. How should I store my products?
a. Store below 30C out of direct sunlight. Close lid after use.

q. Why use clean haircare?
a. Switching to clean beauty eliminates as many toxins as possible from our daily products.

q. Are all ingredients listed on your packaging?
a. Yes. All ingredients in Chloe Zara Hair are listed on each label / box and in our index our chloezara.com.